Privacy Policy
General Information
This Privacy Policy intends to inform you about the general rules regarding the privacy and processing of your personal data, which we collect and process.
This privacy policy relates to the current website, and we are not responsible for any content or privacy policies of other websites. Any external links will be clearly identified. By accessing our website, you agree to accept and respect this Privacy Policy.
Our website fully respects your privacy rights and will not collect any personal information abusively. Any personal information you provide to us will be treated securely and confidentially, with the General Data Protection Regulation (GDPR) being the legal basis for data protection.
Collection and Use of Personal Information
Requests related to the information provided
If you are concerned about how the information provided through our website is processed, please do not hesitate to present us with all your questions.
Your rights as a data subject
The General Data Protection Regulation grants rights to data subjects so that they can easily have control over their data.
If you have any questions or wish to exercise your rights, you can contact us via email: info@spinach.global
You should include all possible forms of identification, namely the data you previously provided to us through the website.
Below we present some of your rights:
Right to Access and Portability
Upon request, we will send you an email with the information we have about you in our database. You can also request us to send your data in a structured file with the csv extension. In exercising your right to portability, you can request us to transmit the data directly to another entity, to the extent technically possible.
Right to Erasure (Right to be Forgotten)
You can demand that we erase the personal data concerning you unless we use the data for compliance with contractual and legal obligations.
Right to Rectification
You can at any time request the correction of personal data concerning you that is incorrect. In most cases, you can make these corrections independently through your customer area.
Why we process your personal data
The need for data processing varies depending on the case.
Online purchase process
We collect some additional data during the purchase process for the execution of the purchase and sale agreement and the provision of the service, namely:
- Communicate with you regarding the status of the reservation;
- Activate mechanisms to prevent potential fraud during the purchase process and block the transaction;
- Manage possible returns after purchases are made;
- Legal purposes such as invoicing.
We will process your data for the time necessary to manage the purchase of products or services you have acquired, as well as for compliance with other legal obligations.
The data you provide to us will not be transmitted to third parties except to guarantee the delivery of your order, and in this case, it may be provided to the logistics operator responsible for delivery, who will be contractually bound by Article 28 of the GDPR.
Contact Forms
The data you provide to us when filling out the contact form(s) on the website is treated as confidential and is only used to process the request you have sent us.
The period during which personal data is stored and retained varies depending on the purpose for which the information is processed. We usually delete or anonymize all personal information up to 90 days after sending the final response.
The data you provide to us will not be transmitted to third parties.
Sending newsletters
On our website, you have the possibility to register to receive our newsletter. If you have authorized the sending of our newsletter, we use your email address and possibly your name to send you information about products, promotions, and news from our brand.
You can revoke your consent to receive the newsletter at any time through your customer area (when applicable) or by clicking on the link to the cancellation page that we include at the end of each newsletter. Revocation leads to the deletion of the collected user data.
We may eventually use contracted external processors for sending the newsletter; these will be contractually bound by Article 28 of the GDPR. We exclude the possibility of a more extensive transmission to third parties.
Access logs
When you access our website through the browser used on your device, the following data is automatically sent to the web server and stored in our database without your intervention:
- the IP address of the device accessing the internet;
- the date and time of access;
- the browser used and possibly the operating system (User Agent).
We collect this information to carry out security and system stability analyses, as well as to ensure that the connection to the website is made without difficulties.
We exclude, in principle, the possibility of transmitting this data to third parties.
Google Analytics
To develop satisfactory user experiences and for the continuous optimization of our website, we use Google Analytics, a web analytics service belonging to Google Inc. In this context, anonymized usage profiles are created, and cookies are used. The cookie generates the following information about your use of our website:
- browser type/version,
- operating system used,
- Referrer (the page visited immediately before),
- host name of the accessing computer (IP address),
- time of server request.
The information collected is used to analyze the use of our website. IP addresses are anonymized so that it is not possible to attribute them to individuals. Therefore, there is no personal reference in the reports generated based on Google Analytics.
The configuration of these cookies is predetermined by the service offered by Google, and the information generated by the cookie regarding the use of the website is transmitted to and stored by this entity. For more information, consult Google's privacy policy: https://policies.google.com/privacy
Remarketing
We use Google's remarketing tools to present our online offer tailored to you on Google services (for example, in search, on YouTube, etc.). In this process, information about your browsing behavior is collected anonymously and stored in cookie text files, to then be analyzed by an algorithm. With remarketing measures, we aim to ensure that only advertising oriented towards your interests is displayed on your devices.
You can object to the presentation of these personalized ads at any time by excluding the use of Google cookies. To do this, you should visit the Ads Settings at https://adssettings.google.pt
The cookies used for remarketing purposes and the information contained therein are stored for a period of 180 days, after which they are automatically deleted by the Google service.
Changes to the privacy policy
We may modify the information stated in our Privacy Policy when we deem it appropriate. If the change made is significant in relation to your privacy, we will notify you through our website, by placing a prominent notice and/or by sending a message to your email address, whenever applicable.
You should then review the changes, evaluate them, and you may object to or cancel any service if you so wish.
Information About Cookies
On our website, we use cookies to help us optimize the various pages as well as improve your user experience. Cookies are small files that a website, when visited by the user, places on their device through the internet browser. Cookies do not cause any damage, do not contain viruses, trojans, or other harmful software.
The information stored in cookies from our website is used exclusively by us and is never provided to third parties, with the exception of third-party cookies that are used and managed by external entities and are intended for statistical analysis and possible security mechanisms.
- Provide essential functionalities without which the website would not work, such as pre-selection of the chosen language, redirects, among others.
- Remember your preferences such as language, region, currency, etc.
- Ensure that you remain authenticated when browsing the various pages of the website after logging in.
- Collect information about how you use the website, for example, which pages you visited, the average duration of the visit, etc. This cookie is related to Google Analytics.
You can always block the use of cookies by activating this option in your browser, and you can do this for all cookies or only for some. Please note that if you block or delete one or more cookies used by our website, it may not function as expected.
To consult more information on this topic and learn how to manage cookies, you can visit: www.allaboutcookies.org.